Data Deletion Instructions

At CollectSocials, we respect your right to have your data deleted. This page explains how to request deletion of your account data and what information will be removed.

How to Request Data Deletion

To delete your CollectSocials account data, please send an email to our support team:

Alternatively, you can use this pre-filled email template:

Click here to send deletion request email

What Information Gets Deleted

When you request data deletion, we will permanently remove the following information:

• Social Media Sources: All connected Facebook, Instagram, and other social media accounts
• Posts and Content: All cached social media posts, photos, and videos
• Feeds and Widgets: All created social media feeds and embed configurations
• Access Tokens: All OAuth tokens and API connections
• Subscription: Your subscription will be cancelled (no further charges)

Information We Retain

For legitimate business purposes, we retain the following basic information:

• Account email address
• Account creation date
• Anonymized usage statistics
• Billing history (required for tax and regulatory compliance)

This retained information cannot be used to identify you personally and is kept in accordance with applicable data protection laws. We retain this data for:

• Fraud prevention and security
• Business analytics and product improvement
• Regulatory compliance (tax records, financial audits)
• Preventing service abuse

Complete Data Erasure (GDPR Right to be Forgotten)

If you reside in the European Union, United Kingdom, or California, you have the right to request complete erasure of all your data, including account records. To exercise this right:

We will verify your identity and process your request within 30 days as required by law. Complete data erasure is permanent and cannot be undone.

Deletion Timeline

• Within 24 hours: We will acknowledge receipt of your deletion request
• Within 7 days: We will complete the data deletion process
• Within 7 days: You will receive email confirmation that deletion is complete

If your subscription is active, it will be cancelled immediately upon processing your deletion request. You will not be charged for any future billing periods.

Alternative: Cancel Subscription Without Deleting Data

If you want to stop billing but might use CollectSocials again in the future, you can cancel your subscription instead of deleting your data:

1. Log in to your CollectSocials account
2. Go to Settings → Billing
3. Click "Cancel Subscription"

This will stop all future charges while keeping your account and data intact. You can reactivate your subscription at any time.

Facebook/Instagram Data Deletion

If you connected CollectSocials through Facebook or Instagram and want to ensure your data is deleted:

1. Request deletion using the email method above, OR
2. Remove CollectSocials from your Facebook App settings:
   • Go to Facebook Settings → Apps and Websites
   • Find "CollectSocials" and click Remove
   • Facebook will notify us automatically to delete your data

When we receive a deletion request from Facebook, we will delete all your social media sources, posts, and access tokens associated with your Facebook/Instagram connection.

Questions or Concerns?

If you have any questions about our data deletion process or need assistance, please contact us at support@collectsocials.com

For more information about how we handle your data, please see our Privacy Policy.